Gmail users who upgraded their Google Talk to Hangouts were left stumped by the removal of the ability to make voice calls. Due to customer feedback, Google have promptly addressed this issue and have introduced voice calls to Hangouts.
Alex Wiesen, senior software engineer, said, "For those of you who have taken the plunge and are using desktop Hangouts in Gmail, Google+ and the Chrome extension, we've heard loud and clear that you miss the ability to make calls from Gmail, so today, we're happy to announce it's back," in a blog post.
The new addition includes features such as adding multiple phone numbers and video participants to the same call, as well as using the Google sound effects from the Google Effect app. Wiesen said the newly dubbed 'Hangouts calling' is 'better than before'. He added that prices of calls to US and Canada will be free from countries where Hangouts calling is available, while international rates will be reasonably priced.
To make a call, users must click the phone icon in Gmail, and the 'Call a phone' menu item in Google+ and the Chrome extension. Those who don't yet have Hangouts in Gmail - but want to try it - must click on their profile photo in the chat list, and select "Try the new Hangouts."
Making calls from Hangouts is rolling out over the next couple of days.